Digital workers are rapidly becoming a common sight in businesses across industries. These AI-powered tools are being used to automate a wide range of tasks, from data entry and document processing to customer service and accounting. With their ability to mimic human behaviour and improve efficiency, digital workers are helping organisations improve their bottom line while reducing the risk of errors.

FIRtech CEO Ugan Maistry says “one of the main trends in the use of digital workers is the increasing use of automation. Automation is the process of using technology to perform tasks without human intervention. Automation tools are designed to automate repetitive and time-consuming tasks, freeing up employees to focus on more strategic initiatives. Automation tools can be used to automate a wide range of tasks, including data entry, document processing, and customer service.

Another trend in the use of digital workers is the increasing use of machine learning, it is a sub-set of artificial intelligence that allows digital workers to learn and improve over time. Machine learning algorithms are used to analyse data and make predictions, allowing digital workers to improve their performance over time.”

The use of natural language processing (NLP) is also becoming more common in digital worker applications. NLP allows digital workers to understand and respond to human language, making it possible for them to interact with customers in a more natural way. This is particularly useful in customer service applications, where digital workers can be used to handle customer enquiries and provide support.

The use of virtual and augmented reality is becoming more common in digital worker applications, where these technologies allow digital workers to interact with the physical world in new and exciting ways, making it possible for them to perform tasks such as product inspection, training, and maintenance.

“I firmly believe that digital workers are revolutionising the way businesses operate. The trend of digital worker adoption includes the use of automation, machine learning, natural language processing, blockchain technology, and virtual and augmented reality. These trends are helping organisations improve their bottom line while reducing the risk of errors. As technology continues to evolve, it is likely that we will see even more advanced digital worker solutions that will further improve the way we work.”