Global cloud communications platform Infobip has launched Experiences, a revolutionary new generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive business growth. Infobip Experiences helps organisations save time with a library of AI-powered journey templates from onboarding and engagement to retention and loyalty, personalised to suit business needs.
Infobip’s research shows that consumers increasingly want a conversation with a business or brand on their preferred communications channel. Infobip Experiences helps firms do this by providing conversational journey templates that solve pain points and delight customers.
Infobip Experiences provides seamless integrations where businesses can connect their existing technology stack in a few clicks. As a result, firms benefit from quicker journey creation and orchestration along with a connected view of the customer experience. The new product provides valuable insights into conversational journeys with robust analytics and reporting capabilities. Businesses can track consumer behaviour, measure performance metrics, and identify areas for improvement. Organisations can optimise their conversational experiences with data-driven insights to drive better results and deliver exceptional customer satisfaction.
Experiences will be available for businesses across many sectors, including e-commerce, sport and entertainment, healthcare, financial services, travel and hospitality, transport and logistics, production and manufacturing, and telecoms. Over time, examples include use cases relevant to specific verticals like back-in stock and product return for retail or use cases relevant across verticals like meeting organiser and location-based messaging.
Experiences is part of the portfolio of Infobip software-as-a-service customer engagement solutions that will go through a major AI upgrade later this month.
Ivan Ostojić, Chief Business Officer at Infobip, said: “With the growing trend of consumers wanting to interact with business or a brand through conversational chat channels, it has become more important for firms to offer such experiences. AI-powered Experiences helps businesses solve customer pain points while turbocharging their digital transformation, delighting customers, and boosting loyalty and growth. Supported by generative AI, Experiences further demonstrates how Infobip continues to invest in innovative new products and services to ensure we are the market-leading communications platform for every platform.”
Experiences in beta
Infobip Experiences will be available for free during its beta phase. With Experiences in place, businesses do not need to purchase Infobip’s communications platform or professional services initially. For more information about Infobip Experiences or to sign up for the BETA version, please visit https://www.infobip.com/experiences.
