Xperien, a leading IT Asset Disposal (ITAD) company, is taking a bold stance on ethical governance within the refurbished IT industry. Following a recent test purchase from Takealot that revealed discrepancies in product specifications, Xperien is calling for stringent regulations to ensure transparency, protect consumers, and sustain the industry's growth.
The company recently conducted a test purchase through this online retailer and upon receiving the package, realised that there were significant deviations from the promised specifications.
No Microsoft license was included, it was a square LCD instead of the advertised wide-screen format, RAM downgraded to 4GB from the promised 8GB and Kaspersky Internet Security was missing.
More concerning, the PC that was claimed to be refurbished, was notably dusty inside with subpar packaging constructed from scrap cardboard and a flimsy outer box.
Xperien CEO Wale Arewa emphasises the urgent need for ethical governance to prevent resellers from making promises they cannot fulfill. "The disparities in the condition of the computer raise concerns about the legitimacy of claims made by resellers."
The product in question, a DELL Optiplex 7010 Combo, was advertised as "Microsoft Certified Refurbished" with specifications including an Intel Core i5, 8GB RAM, 240GB SSD, a 19" Wide Screen, Dell Windows 10 Pro 64-BIT, Keyboard, Mouse, Cables, and Kaspersky Internet Security. However, Takealot and Microsoft, as key players in the industry, are also under scrutiny. Takealot's product reviews system, which focuses on the product rather than the reseller, may contribute to the misalignment between customer expectations and the actual product received.
Microsoft, historically employing a mystery shopper programme to expose dishonest resellers, is urged to play a more active role in regulating the use of terms like "Microsoft Certified Refurbished" to maintain industry credibility.
To address these issues, Xperien recommends transparency in advertising. Resellers claiming products as "certified refurbished" should provide clear and detailed information to customers, setting and publishing realistic expectations regarding the condition of the product.
"The refurbished IT sector, currently lacking an unified association or certification body, should consider implementing standardised certifications. This will promote transparency, foster consumer trust, and contribute to the overall growth and sustainability of the industry," he stresses.
Xperien draws inspiration from successful models in other industries, such as We Buy Cars in the used car market. By prioritising ethical practices, these companies have transformed their reputations and created thriving marketplaces.
This call for ethical governance in the refurbished IT industry is not merely a plea for integrity; it is a necessity to ensure transparency, protect consumers, and sustain the industry's growth.
Xperien invites industry stakeholders, including resellers, online marketplaces, and regulatory bodies, to join the conversation and work towards a future marked by honesty, reliability, and a thriving refurbished IT marketplace.
